How Can We Help?

Contact Methods

Whether you need advice about heating and cooling systems, a product, or help with a project, our friendly and helpful team is ready to connect you with the information you need. 

Request a Call Back
Click the Call Back button at the top right of our online store.

This system allows us to route your call directly to a heat transfer specialist, getting you the answer you need quickly. Our customer service team is available Monday - Friday from 8:00am EST - 5:00pm EST and response time is usually immediate.

Live Chat
Click the Live Chat button at the bottom right of our online store.

During regular business hours, our customer service team is also available to connect with you through our instant messaging service online. Simply click the red message button at the top right of our website, type your message and wait to be connected with the next available specialist.

Send Us an Email

If you prefer to get help via email, you'll find contact information for each of our departments below:
Sales, product information, product assistance, general questions
Questions about a new or existing return request
Questions about payments
Submitting a completed RMA form to begin the return or exchange process
For tax related questions or to request tax exemption status
For website assistance or feedback

Our Address

Go Glycol Pros
46575 Magellan Drive
Novi, Michigan 48377

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