Refund policy

All items returned to Go Glycol Pros for refund or exchange consideration must meet the following requirements:

- Items must be new, unused and in the original, undamaged packaging

- When returning glycol, the tamper-resistant seal must be intact

- Please note that an RMA is only a request for return or exchange consideration and does not guarantee that credit will be provided. The item must be inspected upon return to our warehouse before credit can be confirmed

- A restock fee will be charged if the return is accepted. A standard 15% restocking fee is assessed for glycols in concentration of 100%. All other glycol concentrations have a restock fee of 50%.

RETURN AND EXCHANGE INSTRUCTIONS

1. Submit a request for a Return Material Authorization (RMA) form within 60 days from the date of purchase (see next section for submittal instructions)

2. After submitting the request, the customer will receive a completed RMA form via email from Go Glycol Pros within 2 – 3 business days

3. The completed RMA form must be printed and included in the return package or processing delays will occur

4. The items being returned or exchanged must reach the Go Glycol Pros warehouse within 30 days of the customer receiving the electronic RMA form

Note: All shipping costs and arrangements to ship are the responsibility of sender

RETURN MATERIAL AUTHORIZATION FORM INSTRUCTIONS

Complete an RMA request form here. RMA requests will be processed within 2-3 business days. 

Once processed, the completed electronic RMA acknowledgement will be emailed to the email address provided on the RMA form submittal.

 

RESTOCKING FEE

Items returned due to customer ordering error or customer order cancellation are subject to a minimum 15% restocking fee.

If the packaging is damaged or the product needs refurbishing, a determination will then be made to potentially increase the restock charge or reject the return in whole.

In the event of items returned due to a Go Glycol Pros error the restocking fee is waived.

CREDIT DENIAL

If after inspection, the return or exchange is denied, the customer has 30 days to request materials be shipped back to them at their expense. Items left over 30 days will be scrapped.

ORDER CANCELLATION POLICY

Orders cancelled prior to fulfillment are eligible for refund without restock fee. The refund will be credited back to the original method of payment minus a 3.6% administrative fee.

Orders placed before Noon EST are typically fulfilled the same day. Orders placed after Noon EST are typically fulfilled the next business day prior to 9:00am EST.

Order cancellation requests should be sent to customerservice@goglycolpros.com.

QUOTATION POLICY

Quotes are good for 30 days from the issue date. 

INSPECTION OF SHIPMENT

Customers are responsible for inspecting their order upon delivery for missing items or any damage that may have occurred during transit. Do not sign for your order until you have had a chance to inspect it and are satisfied with the condition of the delivery. If you need assistance upon delivery of your order, please do not sign for the order, contact us right away and be sure to notify the driver of the issue. We will work as quickly as possible to resolve the issue in partnership with our logistics team.